Healthcare Platform
Appointment booking and follow-up for a multi-location clinic group. This is self-initiated concept work that shows how we approach the problem. It is not a client project.
Wireframe-level view of the main screen.
Booking asks for too much, too early.
Patients abandon booking when it asks for an account, a phone call, or too many fields.
Hold the slot first.
Let patients book as a guest. Collect the details that can wait after the time is reserved.
One hand, one thumb.
Large touch targets, plain language, and a flow that works with one hand on a phone.
Interface & features
Four parts, each with one job.
Guest booking
No account needed to reserve a time.
Clinician and location search
Find by need, place, or name, whichever the patient knows.
Reminders and rescheduling
A link in the reminder changes the appointment without a phone call.
Accessible by default
High contrast, large targets, and plain language throughout.
More bookings completed online, and fewer calls to the front desk.
An intended outcome for a concept, not a measured result.
Next concept
E-commerce Experience
Start a project
Building something people have to trust?
Thanks — your project inquiry is on its way.
Someone from our team will review it and get back to you shortly.
See what happens next